NSW Issues

Fleet Ownership

Community transport operators are encouraged by NSW Government to implement commercial practices. To remain agile and responsive, community transport operators need to make commercial decisions. Having managed fleets for 40 years, this sector is astute in managing appropriate and economical fleets for safe and reliable transport solutions.

NSW Government must enable better transport outcomes for people by declaring ownership back to community transport operators of their major asset: their fleets and asset replacement funds.

Red Tape Reduction

Administrative burdens imposed on contracted operators are increasingly challenging. Not-for-profit community transport operators remain in small to medium business categories, yet required to provide information of little benefit. The community transport sector benefits from systems that enhance and not hinder service delivery.

NSW Government must lighten the reporting load and red tape burden to free up time and funds for community transport service delivery.

Transport Disadvantage

NSW Government has for many years supported funding for transport-disadvantage, for people not able to access mainstream transport, and distinct from other funding streams. This includes young people needing to access TAFE and university, families without adequate resources, and people in crisis. More funding is needed to include people who are missing out.

NSW Government should double funding for transport-disadvantage by 100%.


People living with disability are missing out on transport. Many who were once eligible for subsidised transport are no longer able to access the same levels of transport assistance.

CTO is consulted for its disability expertise, and advocates for improved transport access.

NSW Government should acknowledge the limited funding available to support people with disability and avail thoughtful and appropriate support.

Rural, Regional & Remote

Many people living outside of densely populated areas struggle to access transport for every day activities. Distances to basic services are further, resources are thinner on the ground. Comfortable and safe, community transport bridges the gap where buses, trains, taxis and ride sharing is not available. Cost modelling applied to metropolitan areas doesn’t work in the country.


Community transport is a vital link for people living in urban areas. Many inner city and suburban residents need support to prevent isolation from social, nutrition and shopping. Medical services are often not available locally, requiring several hours travel through busy traffic. Comfortable and safe, community transport bridges the gap that reducing NSW Health transport funding has created. The need need for specialist vehicles, trained staff and agile planning increasingly shifts to community transport.

Subscribe to our mailing list

* indicates required